Exchange & Refund Policy

At Ombrellia, we take pride in the quality, design, and craftsmanship of every product we create. Each order is carefully packed and quality-checked before dispatch. All orders are prepaid — we do not offer Cash on Delivery (COD).

We handle size issues and damaged/defective products differently. Please read the sections below carefully so you know what to expect before placing your order.

1. Our Policy at a Glance

• Wrong size ordered / size doesn't fit: Eligible for a free exchange only. We do not offer a cash, UPI, or bank refund for size-related requests.
• Product is damaged or defective on delivery: Eligible for a return and refund (or a replacement, if you prefer).
• Payments: All orders are prepaid. We do not offer Cash on Delivery (COD).

We do not accept returns or refunds for reasons other than the two cases above, including colour preference changes, or a change of mind after delivery.

2. Size Exchange

If the size you received doesn't fit, you may request a one-time exchange for a different size of the same product, subject to the conditions below.

To be eligible for a size exchange:

• The request must be raised within 7 days of delivery.
• The product must be unused, unworn, unwashed, and free from stains, perfume, or odour.
• The product must be in its original condition, with all original tags, labels, packaging, and accessories intact.

You can raise a size exchange request directly from My Account > Exchange Request once logged in, or by emailing orders@ombrellia.com with your order number, the size you received, and the size you need.

If the size you need is unavailable in stock, we will offer an alternative product of equivalent value, or ask you to wait until the size is restocked. No cash, UPI, or bank refund will be issued in place of a size exchange under any circumstance, including where the required size is out of stock.

We strongly recommend reviewing the Size Guide carefully before placing your order to avoid a size mismatch.

3. Damaged or Defective Products — Return & Refund

If you receive a product that is damaged, defective, or has a significant manufacturing fault, you are eligible for either:

• A full refund to your original payment method, or
• A free replacement of the same product, subject to availability.

To raise a damage/defect claim, please contact us within 48 hours of delivery at support@ombrellia.com with:

• Your Order ID.
• Registered name and contact details.
• Clear photographs of the damage or defect.
• A clear unboxing video showing the package and the issue, wherever possible.

Requests without sufficient evidence may require additional verification. Please do not send the product back without receiving confirmation from our Customer Support team.

Once your claim is verified, if a return of the physical product is required, reverse pickup will be arranged depending on your location and courier service availability. In locations where reverse pickup is unavailable, you may be asked to self-ship the product, and reasonable shipping charges will be reimbursed after verification.

Approved refunds are processed within 5–10 business days of the returned product passing our quality inspection. The time for the amount to reflect in your account may vary depending on your bank or payment provider.

4. Non-Eligible Cases

Exchange, return, or refund requests will not be accepted in the following cases:

• Products damaged due to misuse, improper handling, or normal wear and tear.
• Products that have been worn, washed, altered, or used.
• Products without original tags, labels, or packaging.
• Colour preference changes, or minor colour variation caused by screen, lighting, or photography differences.
• Sale, clearance, discounted, limited-edition, or promotional products, unless the product is damaged, defective, or incorrect.
• Any request raised outside the applicable window (7 days for size exchange, 48 hours for damage/defect claims).

5. Shipping Charges

Original shipping charges or express delivery charges are non-refundable, except where the issue is due to an error on the part of Ombrellia — such as an incorrect, damaged, or defective product — in which case reasonable charges will be reimbursed as part of the refund.

6. Cancellation of Orders

Orders may be cancelled only before they have been processed or dispatched. Once an order has been dispatched, cancellation is not possible, and any subsequent request will be handled under the size exchange or damage/defect process above, as applicable.

Ombrellia reserves the right to cancel orders due to reasons including, but not limited to:

• Product unavailability.
• Pricing or technical errors.
• Suspected fraudulent activity.
• Incorrect order or customer information.
• Circumstances beyond our operational control.

In the event of a prepaid order cancellation initiated by Ombrellia prior to dispatch, the amount paid will be refunded in full to the original payment method.

7. Refusal of Delivery

Customers are requested not to refuse delivery without a valid reason. Orders returned due to refusal, repeated unsuccessful delivery attempts, incorrect addresses, or customer unavailability are not eligible for exchange or refund, and applicable logistics or handling costs may be deducted where permitted.

8. Important Note

To maintain fairness and prevent misuse of this policy, Ombrellia reserves the right to reject exchange, return, or refund requests that do not comply with the conditions set out above.

Nothing in this policy affects any applicable statutory rights available to customers under Indian law.

9. Contact Us

For a size exchange, please use My Account > Exchange Request, or email orders@ombrellia.com.

For a damaged or defective product, please email support@ombrellia.com with your Order ID and relevant details, or reach us via our Contact page.